Unit – I

The Seven Cs of Effective Communication

Completeness, Conciseness, Consideration, Concreteness, Clarity, Courtesy, Correctness

Unit- II

Communication: Its interpretation

Basics, Nonverbal Communication, Barriers to Communication

Unit-III

Business Communication at Work Place:

Letter Components and Layout, Planning a letter, Process of Letter writing, E-mail Communication, Memo and Memo reports, Employment Communication, Notice agenda and Minutes of meeting, Brochures

Unit-IVReport Writing

Effective writing, types of business reports, structure of reports, gathering information, an organization of the material, writing abstracts and summaries, writing definitions, visual aids, user instruction manual.

Unit -V

Required Skills

Reading skills, listening skills, note-making, précis writing, audio-visual aids, oral communication

Unit-VIMechanics of Writing

Transitions, Spelling rules, hyphenation, transcribing numbers, Abbreviating technical and non-technical terms, Proofreading.

Practical/Case studies:
List of Case Studies:

i) Case study on the 7 Cs of effective communication.

ii) Case study on the body language.

iii) Case study on different types of letters like Job application, Appointment letter, Memos, formal and informal letters, minutes of the meeting, emails.

iv) Case study on reports.

v) Case study on oral communication.

vi) Case study on technical writing.

Books:

Professional Communication by Aruna Koneru, McGraw-Hill

Effective Business Communication by Herta A Murphy, Herbert W Hildebrandt, Jane P Thomas, McGraw-Hill

References:

Business Communication, Lesikar, and Petit, McGraw-Hill

Communication Skills Handbook, Summers, Wiley, India

Business Communication (Revised Edition), Rai and Rai, Himalaya Publishing House Business Correspondence and Report Writing by R. C. Sharma and Krishna Mohan, TMH.

Download ebook – Professional Communication Skills [PDF]